Working where I do can be quite and educational, as well as hilarious most times. The South African Motor Industry has it's fair share of inanely clueless as well as downright stupid customers.
Here are a few actual call responses and questions received ffrom clients after they had their vehicles serviced at our dealership:
"Why does my car heater blow hot air when it is turned on?" (The person making the call replied with "it's a new feature on your model vehicle, sir," which seemed to satisfy them...)
A client was asked at the reception desk when booking her vehicle in for a service, "What is your address ma'am?" Her response was, "This is not a dress, it's my gym tracksuit." To which the advisor asked her, "Ma'am, where do you live?" And the response was, "Uh, I live at home." Needless to say, we gave up on that pathetic specimen...
"Why does my outside temperature gauge keep changing when I drive?" The person answering this replied that the outside temperature does indeed change when one is driving, to which the customer replied, "In that case, this gauge must be faulty, because it is currently showing 29 degrees, and the weather report stated that it would only be 27 degrees today."
As we know, many of the newer vehicles rely almost entirely on electronic moduls and software to operate. This can be a blessing in many ways, although, should anything go wrong with either of these two technologies, it can cause nothing short of pure chaos.
On a few occasions, we have had reports from clients stating that they were driving along, minding their own business, when their state of the art vehicle simply 'switched off and died, right in traffic.' This in itself can be quite embarassing I would imagine, but also rather annoying when one realises that, in a case like this, one is not even able to open a door or window to get out of the offending vehicle.
At times, due to staff shortages, or possibly carelessness, there can be a lack of communication between staff members, which can also lead to some rather interesting calls being made to customers after they have had vehicles serviced.
Imagine the callers' embarassment when calling a client and asking if they were happy with the company's service to their vehicle, only to have them reply, "But I haven't got my vehicle back yet," or "I am still waiting for them to get back to me as to when I can bring my vehicle in to have the job completed."
Another amusing response received from a client was, "Ever since my vehicle was serviced, my dashboard gauges now work anti-clockwise." One can only wonder what was going through the workshop technicians' mind to achieve such a feat...
We had a call from a client asking if we could collect him so that he could collect his vehicle that had been serviced, so the service advisor asked the clint, "Where are you now, sir?" His response was, "I don't know." And to think that he was out on the streets unsupervised.....
One rather ambiguous response from a client upon asking whether he was happy with the service he received, was, "Ever since the vehicle was serviced, my knob is peeling quite badly." One can only hope he was referring to the vehicles' gearlever knob....
A young woman arrived at the workshop on one occasion, stating that her drivers' seat in the vehicle was making a rather uncharacteristic 'grrrrrrrrr' sound. The technicians moved the vehicle into the workshop, and hoisted the vehicle up to inspect it underneath, and couldn't find any problems. Upon looking inside, however, they found a rather large vibrator that had been left under the seat of the vehicle, which was what was causing the 'grrrrrr' noise that the client had been referring to. This in itself was rather an embarassing turn of events for the poor lady, but the cherry on top of the whole episode was when the technician walked over to her with the item in hand, handed it to her and said, "Here we go ma'am. I think we solved the problem." Never before have we seen a client turn so many shades of red in such a short space
of time.
One would wonder....we don't seem to have seen her in the workshop again recently...
Now we know the real secret too, of why some people suddenly get such huge smiles and looks of utter pleasure on their faces while driving....
On another occasion, we had a client accusing our workshop staff of being incompetent and useless, because he claimed that "ever since my vehicle was serviced, my back doors refuse to open from the inside."
The service advisor calmly walked over to the vehicle, and adjusted the child safety locks on the doors, and sent him on his way. Yet another client who exhibited chameleon qualities with the many shades of red that he displayed....
Here are a few actual call responses and questions received ffrom clients after they had their vehicles serviced at our dealership:
"Why does my car heater blow hot air when it is turned on?" (The person making the call replied with "it's a new feature on your model vehicle, sir," which seemed to satisfy them...)
A client was asked at the reception desk when booking her vehicle in for a service, "What is your address ma'am?" Her response was, "This is not a dress, it's my gym tracksuit." To which the advisor asked her, "Ma'am, where do you live?" And the response was, "Uh, I live at home." Needless to say, we gave up on that pathetic specimen...
"Why does my outside temperature gauge keep changing when I drive?" The person answering this replied that the outside temperature does indeed change when one is driving, to which the customer replied, "In that case, this gauge must be faulty, because it is currently showing 29 degrees, and the weather report stated that it would only be 27 degrees today."
As we know, many of the newer vehicles rely almost entirely on electronic moduls and software to operate. This can be a blessing in many ways, although, should anything go wrong with either of these two technologies, it can cause nothing short of pure chaos.
On a few occasions, we have had reports from clients stating that they were driving along, minding their own business, when their state of the art vehicle simply 'switched off and died, right in traffic.' This in itself can be quite embarassing I would imagine, but also rather annoying when one realises that, in a case like this, one is not even able to open a door or window to get out of the offending vehicle.
At times, due to staff shortages, or possibly carelessness, there can be a lack of communication between staff members, which can also lead to some rather interesting calls being made to customers after they have had vehicles serviced.
Imagine the callers' embarassment when calling a client and asking if they were happy with the company's service to their vehicle, only to have them reply, "But I haven't got my vehicle back yet," or "I am still waiting for them to get back to me as to when I can bring my vehicle in to have the job completed."
Another amusing response received from a client was, "Ever since my vehicle was serviced, my dashboard gauges now work anti-clockwise." One can only wonder what was going through the workshop technicians' mind to achieve such a feat...
We had a call from a client asking if we could collect him so that he could collect his vehicle that had been serviced, so the service advisor asked the clint, "Where are you now, sir?" His response was, "I don't know." And to think that he was out on the streets unsupervised.....
One rather ambiguous response from a client upon asking whether he was happy with the service he received, was, "Ever since the vehicle was serviced, my knob is peeling quite badly." One can only hope he was referring to the vehicles' gearlever knob....
A young woman arrived at the workshop on one occasion, stating that her drivers' seat in the vehicle was making a rather uncharacteristic 'grrrrrrrrr' sound. The technicians moved the vehicle into the workshop, and hoisted the vehicle up to inspect it underneath, and couldn't find any problems. Upon looking inside, however, they found a rather large vibrator that had been left under the seat of the vehicle, which was what was causing the 'grrrrrr' noise that the client had been referring to. This in itself was rather an embarassing turn of events for the poor lady, but the cherry on top of the whole episode was when the technician walked over to her with the item in hand, handed it to her and said, "Here we go ma'am. I think we solved the problem." Never before have we seen a client turn so many shades of red in such a short space
of time.
One would wonder....we don't seem to have seen her in the workshop again recently...
Now we know the real secret too, of why some people suddenly get such huge smiles and looks of utter pleasure on their faces while driving....
On another occasion, we had a client accusing our workshop staff of being incompetent and useless, because he claimed that "ever since my vehicle was serviced, my back doors refuse to open from the inside."
The service advisor calmly walked over to the vehicle, and adjusted the child safety locks on the doors, and sent him on his way. Yet another client who exhibited chameleon qualities with the many shades of red that he displayed....
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